Terms And Conditions
At Bath-A-Licious, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
These are Irregular Cosmetics online shopping terms and conditions, which apply to all orders which you the customer place using our website.
By using the Bath-A-Licious website, you accept and agree to these Online Shopping Terms and Conditions.
Privacy and Communications
When you place your order, we do ask for your transactional information (e.g. name, address, email address). Please be assured that your details are secure and safe.
To fulfil our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications to be in writing.
When you place an order to purchase, we will confirm receipt of your order by sending you an email summarizing the details of your order ("Order Confirmation E-mail"). We accept your order only when we send an e-mail confirming that we have despatched the items in your order ("Despatch Confirmation E-mail"). The contract between us is formed at the point we send the Despatch Confirmation E-mail in respect of those items mentioned in the Despatch Confirmation E-mail. If your order contained a number of items and the Despatch Confirmation E-mail mentions on some of them, those items which have yet to be despatched to you do not form part of that contract.
Colours, Specifications and Dimensions of Products
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. Regarding our handmade products, each handmade product can vary sometimes in colour. The colours you see will depend on screen colour and often can vary when making the handmade products as some colours can vary slightly when it's handmade but they smell fabulous. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website.
Right to withdraw purchases within "cooling off" period
If you live in the European Union you have a right by law to withdraw from the purchase of any item within a "cooling-off" period of seven working days starting on the day after the day the item is delivered to you ("Cooling-Off Period"). This right applies to all items advertised on the Website except for:
perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing such items and other food and beverage items) items; including items worn next to the body
sealed items where the seal has been broken
You may be liable for the cost of returning the item(s) to us
Orders for Delivery Outside the United Kingdom
The products specified on this website are suitable and approved for use for customers within the United Kingdom (excluding the Channel Islands and Isle of Man). Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws. Irregular Cosmetics are looking forward to receiving orders from abroad very soon.
Products are processed in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website exclude Value Added Tax which will be charged at the current rate if applicable. Where prices are displayed in alternative currencies on this website, these are for reference purposes only and local prices may change according to current currency rates.
Delivery charge is an additional cost. Please refer to our Delivery Information for full details.
If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to update prices displayed on the Website at any point.
Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your card details.
You are able to pay for the items that you order online by Paypal, or credit/debit card securely via our Secure Card Payments provider WorldPay
If you wish to cancel your order, please contact our Customer Services Department. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch
Standard deliveries to UK addresses:
These are made within 2 to 3 working days from time of order.
Please note that if you order a number of items for delivery to the same address, they may be despatched separately. However, we are unable to guarantee delivery will be made by the one courier visit.
We make every effort to despatch items on time. As a variety of our products are also handmade they may take a little longer for delivery times because of hand-making procedures. If we are unable to deliver the items within your chosen arrival period, we will aim to contact you to discuss your options and despatch as soon as possible.
If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer Services Department.
Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify at point of order that goods are left with a neighbour, this is done so at your own risk. All goods must be signed for upon delivery.
Returns & Refunds
Returns Items damaged in transit:
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.
You have the right to return a faulty item within 28 days for a refund.
If we have sent you an incorrect item, please notify our us as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing.
If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively, we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Please return any incorrect item to our address, and we will replace or refund you for the incorrect item upon receiving the returned goods.
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
Events beyond our reasonable control
We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.